Shipping | Local Cellars

Shipping

Local Cellars Wines: FREE local delivery within 2 km of Local Cellars headquarter in Clifton Hill. Don’t live in the area? All good, we deliver all over Australia. Melbourne Metro $11.50 - Rural $13.99. NSW, QLD, SA, WA & TAS - $15.99. Northern Territory $20.

Wine Club: FREE local hand delivery within 2 km of Local Cellars headquarter in Clifton Hill. Don't live in the area? All good, a monthly flat rate of $13.99 will be added to your monthly subscription fee.

Where do you deliver? What if I’m not home? All deliveries are made during business hours so places of work operating in these hours are the most favoured wine delivery destinations. If you are happy for your wine to be delivered to your home unattended, please provide us with simple instructions ie “leave it at back door in shade”.

In case we miss you or no one is home to accept your delivery and there are no instructions the courier will leave a card to make contact to re arrange delivery or collect wine from your nearest post office.

How long will my delivery take? We do our very best to get your order processed and dispatched as soon as we receive it. Once it is in the hands of the courier delivery times are usually as follows: Melbourne same day or next day, Sydney next day, Adelaide 2 days, Brisbane 3 days, Tasmania 4 days, Perth 5 days, Northern Territory 7 days.

What if my vino is damaged or lost? Don’t worry we’ve got this, it’s our worst fear! Freight companies unfortunately do not recognise claims that have been signed for or left unattended where an authority to leave the wine has been given. If you suspect breakage simply hand the box back to the driver and do not sign for it. I repeat do not sign it! If this occurs we will issue a replacement and re-delivery, on us, of course!

Returns

At Local Cellars Wine Club we want to be your favourite delivery of the month! If you are not 100% satisfied with your purchase, give us a call, email or chat and we’ll do our best to sort it out. For more information about this keep scrolling...

Don’t like the wine, don’t stress! At Local Cellars we have a 100% happiness policy. If your purchase is faulty or damaged we will happily refund your money or exchange the product upon presentation of your proof of purchase. If your purchase occurs a delivery fee, the fee is on us!

When will my refund be processed? Please allow 2-3 business days for your refund to be processed. Unlike other subscriptions you are not locked in for an eternity. If you wish to change or cancel your subscription please email - info@localcellars.com.au

Our agreement / Local Cellars supports the responsible service of alcohol. It is against the law to sell or supply alcohol to, or obtain alcohol on behalf of, a person under the age of 18 years. License number – 31912276.

Your Agreement / Local Cellars does not sell alcohol to persons under the age of 18. By using this site, you affirm that you are over the age of 18. By using this site, you are acknowledging that the person receiving a shipment of wine is over the age of 18. Under the Liquor Control Reform Act 1998 it is against the law to supply alcohol to a person under the age of 18 years (Penalty exceeds $7,000) and/or for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $700).

What information we need from you? When you place an order with Local Cellars, details such as your name, billing address, delivery address, email address and phone number are collected in order to deliver wine to your door. These details are retained safely in our database for record keeping purposes. Any changes or modifications to these details feel free to shoot us an email info@localcellars.com.au

What information goes into the clouds? When paying online using your credit card, your card details are not viewed by us or by any person except you, at any time during the transaction. We do not retain your credit card details and our payment gateway is PCI compliant including secure and encrypted shopping.

Membership Terms

Local Cellars will automatically renew your membership each month, unless told otherwise. At Local Cellars we like to make things easy for our customers so our signup process is simple. You sign up, we charge your credit card $99.99 + any shipping and handling costs per month.

Just one more thing, how do I pay? Firstly welcome, we are thrilled to have you. Now for the boring money stuff…At Local Cellars we accept credit card payments through our secure gateway called Stripe. The payment process is protected by industry standard 128-bit SSL (Secure Socket Layer) encryption between your browser, our website and the payment gateway. In basic simple no tech terms this means your details are never stored on the world wide web in any way.

I want to change, postpone or cancel my membership? You are human, you have rights. If you would like to change, postpone or cancel your membership at any time by calling, or emailing us. If you have any questions please email info@localcellars.com.au

Need more info. No problems, shoot us an email ~ We would love to hear from you, both the good and the bad. If you have any questions please contact us at info@localcellars.com.au